FAQs

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What does HVAC stand for?

Heating, Ventilation, and Air Conditioning.  In some cases you may see HVACR, which stands for Heating, Ventilation, Air Conditioning, and Refrigeration.  This is one of our most common FAQs.

What should I set my thermostat to?

Generally, it's best to set your thermostat to 78°F during the summer months and 68°F during the winter.  If you're not comfortable, raise or lower the temperature one degree at a time.  You'll save 3% on your heating and cooling costs for every degree you raise (during summer) or lower (during winter) on your thermostat.

Are all air filters the same?

All air filters are not the same.  Air filters are rated on a MERV (Minimum Efficiency Reporting Value) rating system, generally rated from 1-13.  Most people use air filters with a MERV rating of 2-3.  These filters will do the basic job of protecting your HVAC system.  However, filters with a MERV rating of about 6 will catch allergens, such as mold spores.  The best air filters, with a MERV rating of 10 or more, can catch smaller particles like pet dander.  Air filters with a higher MERV rating are more useful to people with allergies.

REMEMBER:  For a basic air filter with a low MERV rating, you should change your filter every 30 days.

Why is my AC system freezing up?

Typically, the reason for your AC to freeze up is:  (1) air flow restriction or (2) insufficient refrigerant.  We recommend you turn your system off, switch the fan to the "ON" position, and give us a call.  Turning the system off will allow the ice to begin defrosting while we're on our way. 

What is Emergency Heat?

Emergency Heat is your electric heat; and as the name implies, it is designed to be used for emergency purposes only.  In the event that your heat pump fails during the winter months, you will be left with no heat.  The Emergency Heat option on your thermostat allows you to switch to electric heat while waiting for repair.  

What is involved with a Service Call fee?

Insurance and Bonding, we carry above and beyond what is required to protect our customers.  Training, We invest thousands of dollars into training each technician and each one is required to have the proper amount of experience before they set foot in your home.  Stocked Trucks, our trucks are stocked with thousands of dollars worth of parts to ensure that our technicians can get you up and running without having to wait.  Equipment, we have invested in the most advanced servicing equipment which (in some cases) is exclusive to our company and help us guarantee that your service is unmatched by any other company.